Return & Refund Policy

At Becreativehub, we are committed to providing quality products and a positive shopping experience. Please read this Return & Refund Policy carefully before placing an order.

Order Cancellation

Orders cannot ordinarily be cancelled or modified once they have been confirmed and processing has begun. If you need to request a cancellation before processing begins, please contact our support team as soon as possible. Cancellation requests will be reviewed based on the order status and applicable consumer-protection requirements.

Nothing in this section limits any rights available to consumers under applicable Indian law.

Return Policy

Returns are not accepted for products that are eligible for no return under the applicable terms of sale, including change-of-mind requests where permitted by law.

However, customers may contact us if a product is defective, damaged during delivery, incorrect, or materially different from the agreed product description or specifications. Such complaints will be reviewed and resolved in accordance with applicable consumer-protection requirements.

Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us at Support@becreativehub.com with your order number, a description of the issue, and clear photographs of the product and packaging, where available.

Our support team will review your complaint and communicate the next steps. Depending on the circumstances and applicable law, the resolution may include a replacement, repair, refund, or another appropriate remedy.

Any return instructions and applicable shipping arrangements will be communicated by our support team.

Refund Policy

Refunds are not ordinarily provided for change-of-mind requests or other reasons that do not qualify under our applicable return policy.

However, where a refund is due because of a defective, damaged, incorrect, or otherwise non-compliant product, or where required by applicable law, the refund will be processed through the appropriate payment method or another mutually agreed lawful method.

The applicable refund amount and expected processing time will be communicated to the customer after the complaint has been reviewed and the refund has been approved.

Personalised and Custom-Made Products

Personalised or custom-made products, including products customised with names, photographs, text, or other customer-specific details, are generally not eligible for return or refund merely because the customer changes their mind or no longer wants the product, where such restrictions are permitted by law.

However, this restriction does not apply to valid complaints involving products that are damaged, defective, incorrect, or inconsistent with the agreed personalisation or product specifications. Such complaints will be reviewed and resolved in accordance with applicable consumer-protection requirements.

Customers are encouraged to carefully verify all personalisation details before placing an order.

Customer Responsibility

Customers should review product descriptions, specifications, sizes, personalisation details, and other relevant information before placing an order.

If a customer independently selects incorrect specifications or provides incorrect personalisation details, the order may not qualify for a return or refund solely for that reason, subject to applicable law and the circumstances of the order.

Contact Us

For questions or complaints relating to cancellations, returns, or refunds, please contact our support team:

Email: Support@becreativehub.com
Phone: +91 9773605391

We will review customer complaints and communicate the applicable resolution process in accordance with this policy and applicable Indian law.

Last Updated: October 2026