Terms & Conditions

Welcome to Becreativehub. These Terms & Conditions outline the rules governing the use of our website and purchases made through it.

By accessing our website or placing an order, you agree to these Terms & Conditions, subject to applicable laws and consumer rights in India.

Products & Pricing

All prices displayed on our website include applicable taxes, where stated at checkout. Any additional charges, including shipping fees, will be disclosed before the order is placed.

We reserve the right to update prices, product descriptions, and product availability. Changes will not affect an order already confirmed except where permitted by law.

Orders & Shipping

Orders are confirmed upon successful payment and acceptance of the order.

Orders are typically dispatched within 2–4 business days. Delivery times may vary depending on the delivery location, courier service, and other circumstances.

We offer shipping across India, subject to service availability at the delivery address.

If an order is delayed beyond the stated delivery schedule, customers may contact our support team for assistance and any remedy available under applicable law.

Payment

Payments on our website are processed through Razorpay.

We do not store customers’ card or banking details on our website. Payment information is handled through the payment provider’s applicable security procedures.

Order Cancellation

Customers may request cancellation within 4 hours of placing an order by contacting Support@becreativehub.com.

Cancellation requests will be reviewed based on the order’s processing and shipping status. Once an order has been dispatched, cancellation may no longer be available through our standard cancellation process.

Nothing in this section excludes any cancellation, refund, or other remedy that may be required under applicable Indian law.

Returns & Refunds

Returns and refunds are governed by our Return & Refund Policy, which forms part of these Terms & Conditions.

Products are generally not eligible for return or refund solely because of a change of mind, subject to applicable law and the terms disclosed at purchase.

However, customers may raise a complaint if a product is damaged, defective, incorrect, or materially different from the description or specifications agreed upon at the time of purchase. Such cases will be reviewed and resolved in accordance with our Return & Refund Policy and applicable consumer-protection requirements.

Where a return, replacement, repair, or refund is required, our support team will communicate the appropriate process.

Personalised & Custom-Made Products

Personalised or custom-made products, including products featuring customer-provided names, photographs, text, or other customised details, are generally not eligible for return or refund solely because of a change of mind, where permitted by law.

Customers should carefully verify all personalisation details before placing an order.

If a personalised product arrives damaged or defective, contains incorrect personalisation attributable to the order fulfilment process, or does not match the agreed specifications, customers may contact our support team for review and an appropriate resolution under our Return & Refund Policy and applicable law.

Customer Responsibilities

Customers are responsible for providing accurate contact information, delivery addresses, and personalisation details when placing an order.

Customers should review product descriptions, specifications, and applicable charges before completing a purchase.

Incorrect information supplied by a customer may affect fulfilment or eligibility for a voluntary return, subject to applicable consumer rights.

Changes to These Terms

We may update these Terms & Conditions when necessary. Updated terms will be published on this page with a revised date.

Changes will not remove consumer rights that apply under law.

Contact Us

For questions about orders, cancellations, shipping, returns, refunds, or these Terms & Conditions, please contact us:

Email: Support@becreativehub.com
Phone: +91 9773605391

We will review complaints and communicate the applicable resolution process in accordance with our policies and applicable law.

Last Updated: October 2026